Frequently Asked Questions

1. How long will my order take to arrive?

For information concerning shipping times, please visit our 'Shipping & Handling' Page.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

3. Can I track my order?

Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your package on our website or the shipping carrier's website.

4. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please refer to our refund policy for more information.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please note that international customers are responsible for any customs duties or taxes imposed by their country's customs department.

6. Are your products cruelty-free?

Yes, all of our beauty and personal care products are cruelty-free. We are committed to providing high-quality products that are not tested on animals.

7. How can I contact customer support?

You can contact our customer support team by emailing us at support@prezway.com or by calling us at +447424081739. Our customer support representatives are available to assist you during our business hours.

8. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make any changes.

9. Are your products suitable for sensitive skin?

While our products are generally safe for most skin types, we recommend checking the ingredients list and conducting a patch test before using any new product, especially if you have sensitive skin or known allergies. If you have any concerns, please consult with a dermatologist or healthcare professional.

 10. Are there any discounts or promotions available?

We regularly offer discounts and promotions. Keep an eye on our website, newsletter, and social media channels for the latest updates on sales and special offers.

11. Do you have a loyalty program?

Yes, we have a loyalty program that rewards our regular customers. You can earn points for purchases, referrals, and more. Check our loyalty program page for details.

12. How can I contact customer support?

You can reach our customer support team through the Contact Us page on our website. We strive to respond to inquiries promptly.

13. What if the product is damaged during shipping?

If your product arrives damaged, please contact our customer support with photos of the damaged item and packaging. We will assist you in resolving the issue.

14. How can I place an order on Prezways?

To place an order, simply browse our website, select the desired products, and add them to your cart. Follow the checkout process to provide shipping information and payment details.

15. How can I cancel my order?

Orders can be canceled within a certain timeframe after placing the order. Please contact our customer support as soon as possible for assistance with order cancellations.

16. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing our products in larger quantities, please contact us at support@prezway.com to discuss pricing and availability.

17. Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@prezway.com Please note that returns will need to be sent to the following address: Prezways, 43 Hill Street, Newry, BT34 1AF, United Kingdom.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send.